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Return Policy

If you are not satisified with your merchandise in any way please call the store at 843-299-0333 or email us at

**All Customers have 7 days from the day they receive the package to call the store and request to exchange or return for store credit. They then have 3 days to send back the merchandise. Shipping and Handling will not be refunded.**

** There are no exchanges on Engraving, monogramming, custom-made koozies, initials, license plates, family decals or "On-Sale" items.

All Luggage and handbags have been inspected, including all zippers to make sure they work properly before they are sold. All other items are inspected to ensure that they are not damaged, before they are shipped.

Items cannot be exchanged or refunded, which have been opened and have signs of wear, are stained, ripped, have odor of smoke or any other condition that results in our inability to resell.

Please Note: Exchanges are subject to our usual $7.00 shipping charge

To Return Merchandise:

After calling, please print your name & address and mail to:

Heart To Heart
2000 Coastal Grand Cir.
Myrtle Beach, SC 29577

For your security, please return your merchandise with an insured courier and retain your receipt since Heart To Heart is not responsible for items damaged or lost in shipping.

All returns, exchanges and store credit will be made after we inspect and verify the condition of the item(s).

Return policies are subject to change without notice.

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Return Policy